Our Services

What We Offer

We offer a range of services to meet the needs of every client. Have something else in mind? We'd be happy to explore solutions for you.

We use research and UX testing methodologies such as user interviews, surveys, usability testing, concept testing, prototype testing, diary studies, and focus groups, to uncover real user insights, validate product ideas, and help you design solutions people truly value.
We recruit, screen and manage quality research participants for your testing needs. From finding the right audience to coordinating logistics, we ensure you connect with the right people to get reliable insights.
From shaping the initial concept to guiding full development, we bring clarity and agility to the process. Our approach ensures products are market-ready, user-focused, and delivered with confidence.
We provide tailored intelligence and competitor analysis to help you spot opportunities, reduce risk, and adapt with agility
We support leadership teams providing strategic guidance and hands-on expertise to build high-performing teams, develop specialised capabilities, and drive key business initiatives.
We help organisations improve how they work by making processes simpler, clearer, and more efficient. We support teams to reduce waste, improve and speed up project delivery, and build practical ways of working that can scale as the business grows.

Plan with Purpose

Together, we outline a path forward that’s realistic, strategic, and tailored to your specific needs.

Collaborate Openly

You’re part of the process. We listen carefully, share honestly, and build trust through clear communication.

Deliver Excellence

We take pride in delivering high-quality work with care, consistency, and attention to detail.

Enjoy the Process

We bring energy, creativity, and positivity to our work, making it an enjoyable experience.

“As a seasoned operations leader with deep UX Research expertise, Rumi has a sharp ability to diagnose where performance, process, and structure are misaligned and put pragmatic solutions in place."

— Liz Chutka, VP Audience Solutions, UserTesting Technologies
We have some user communities that are very difficult to engage and Rumi was dogged in her persistence until we had what we needed

Lidia Oshlyansky, Chief Product Officer, Marley Health
“Rumi quickly identified areas for improvement, streamlined workflows, and removed friction points that had been slowing us down. As a result, our efficiency increased significantly, and overall team satisfaction improved."

— Vivienne Myroti — Project Manager, UserTesting Technologies
“If you're looking for someone who can effectively lead, adapt, and drive initiatives, whilst maintaining strong teams dynamics, I highly recommend Rumi."

— Carlo D’Urso — Founder, Duxer Limited
“Rumi asks the right questions, listens deeply, and ensures that what she delivers is both practical and impactful. She identified areas for improvement, brought clarity to areas that had long been ambiguous, and elevated the overall operational foundation of the team.”

— Jennifer Keus — Senior Operations Director, UserTesting Technologies